I bought 2 pets 4-9-21 about 4:46 and they didn't appear in my backpack (I have room)

So I bought 2 more at 4:48, and the same thing happened.

I'm now out 4 pets I bought..... I screenshot the receipt if you need to see.

Please help, and thank you.

Hello, this is Wanderer77. What do I need to do to get a house? Went to buy, and it had some description saying to request one.

Thank you in advance