Lava lake dungeon door eating characters

[vasinta]

Lava lake
Entrance to the carbon minefield dungeon
When clicking the entrance, the game freezes and I have to close it by OS.
When I try relogging, I am being given the GUI with black screen.

It happened on the 26th, so it's two days now that two of my characters are blocked there.

I was hoping for server restart to release them, but it didn't happen.
I've tried logging them from a second device, but they are still stuck.

Perhaps @Gandalf or @compbatant would try a server-side action on them (names are in GM Inbox)

I suggest everyone being careful with that door

[compbatant]

Is there still a problem? If yes please tell me exact map name and location I am not good in map names.

[vasinta]

Is there still a problem? If yes please tell me exact map name and location I am not good in map names.

My two characters who've been blocked are now free. I don't know if the block simply did vanish or if Gandalf did set them free by a backup recovery.

The teleport where they got stuck for around ten days is the door in map 0.1. It's the only teleport in the map: the door in lava lake to go downstairs