Re: The Trials and Tribulations of LostKnight
Posted: Thu Feb 03, 2022 9:57 pm
Well, since I never got a yea|nay from the boss man, I'll just post ....
→ → → LostKnight has a Tale to tell.
Nine days ago, Wednesday, 26 Jan 2022, I logged into the game and did a few things before going to the bank and pharmacy.
Logged off and went out, came home, made a coffee and attempted to log in with PC version of game, OOPS! Cannot connect. Tried the Android app and same result. Well, that ruined that day. Next day same thing, could not log in. We contacted our ISP, Personal Flow. They immediately blamed dmgamestudio.com for the problem, almost without time to breathe. But they did say the "tech people" will contact us in 24-48 hours. OK that would be Friday or Saturday of last week.
Questions went out to Comp. Comp said he changed nothing. OK who to believe, my ISP, who have lied to us many times over the years or Comp who depends on the game, it's his work. I chose to believe Comp. Comp had me download a Linux program and run a test. First to the game server "Main" - I timed out, next to the "Test" server, I got a response.
Then he said try this. Another server that was set to use the same port as the FT Main server; connect timed out, Tried again same server different - port and connected.
Personal Flow is blocking ports xxxx to xyyy that I was timing out on, the "Main Server". In other words, I could not connect to the games Main server but could connect to the Test server. Comp told me to ask my ISO why they are blocking port xxxx.
Saturday, We contacted Personal Flow again. And with a point blank straight to the problem question, asked them, "Why have you suddenly blocked ports xxxx to xyyy?" Now I'm dealing with the people at the call centre, and they are not allowed to contact the people in the tech centre. "A tech person will contact you between 24 and 48 hours. And I'm certain they will with such specific information" Just so you know , this is over a merger of companies and, IMHO, the first thing they did was start pulling plugs and then fix what they broke.
"Yes We were told that on Thursday, it's now 48 hours and no call."
Well call again on Tuesday morning if the tech people have not contacted you over the weekend. Of course no calls so we phoned Personal Flow again. Talk about a HOT call.
How dare they tell us 24 - 48 hours when it has been more than week already and not one person has the fortitude to phone and give a reason WHY they blocked the ports or "OOPS!, it was done in error. We just fixed it." No but their silence speaks volumes and not positive either.
However, KUDOS to Comp. Through all this and thanks to "his" work, at a time he is very busy, he took the time out to help a LostKnight and get him back into the game. KUDOS Comp!
So:
- Personal Flow, Argentina = -10 points out of 10
- Comp = 100 points out of 10 for going above and beyond the call of duty for this LostKnight making sure I can still play.
KUDOS Comp!
→ → → LostKnight has a Tale to tell.
Nine days ago, Wednesday, 26 Jan 2022, I logged into the game and did a few things before going to the bank and pharmacy.
Logged off and went out, came home, made a coffee and attempted to log in with PC version of game, OOPS! Cannot connect. Tried the Android app and same result. Well, that ruined that day. Next day same thing, could not log in. We contacted our ISP, Personal Flow. They immediately blamed dmgamestudio.com for the problem, almost without time to breathe. But they did say the "tech people" will contact us in 24-48 hours. OK that would be Friday or Saturday of last week.
Questions went out to Comp. Comp said he changed nothing. OK who to believe, my ISP, who have lied to us many times over the years or Comp who depends on the game, it's his work. I chose to believe Comp. Comp had me download a Linux program and run a test. First to the game server "Main" - I timed out, next to the "Test" server, I got a response.
Then he said try this. Another server that was set to use the same port as the FT Main server; connect timed out, Tried again same server different - port and connected.
Personal Flow is blocking ports xxxx to xyyy that I was timing out on, the "Main Server". In other words, I could not connect to the games Main server but could connect to the Test server. Comp told me to ask my ISO why they are blocking port xxxx.
Saturday, We contacted Personal Flow again. And with a point blank straight to the problem question, asked them, "Why have you suddenly blocked ports xxxx to xyyy?" Now I'm dealing with the people at the call centre, and they are not allowed to contact the people in the tech centre. "A tech person will contact you between 24 and 48 hours. And I'm certain they will with such specific information" Just so you know , this is over a merger of companies and, IMHO, the first thing they did was start pulling plugs and then fix what they broke.
"Yes We were told that on Thursday, it's now 48 hours and no call."
Well call again on Tuesday morning if the tech people have not contacted you over the weekend. Of course no calls so we phoned Personal Flow again. Talk about a HOT call.
How dare they tell us 24 - 48 hours when it has been more than week already and not one person has the fortitude to phone and give a reason WHY they blocked the ports or "OOPS!, it was done in error. We just fixed it." No but their silence speaks volumes and not positive either.
However, KUDOS to Comp. Through all this and thanks to "his" work, at a time he is very busy, he took the time out to help a LostKnight and get him back into the game. KUDOS Comp!
So:
- Personal Flow, Argentina = -10 points out of 10
- Comp = 100 points out of 10 for going above and beyond the call of duty for this LostKnight making sure I can still play.
KUDOS Comp!
