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Switching map and get disconnected

Posted: Wed Nov 02, 2016 9:18 am
by _j1
Hi why when I switch to other map I always get disconnected? even using data connection or wifi? is it bug or connection problem? even when i opening my bag i get disconnect. please fix gm

Re: Switching map and get disconnected

Posted: Wed Nov 02, 2016 7:40 pm
by Arachnia
Does this happen to all of your accounts?

It looks like this is a problem of your device, so please try to uninstall the app, clear the cache, and reinstall the newest game client.

Re: Switching map and get disconnected

Posted: Thu Nov 03, 2016 5:39 pm
by _j1
yes all of my3 acc's always encounter this even my friend. I already try to uninstall my app and install it again even formatting my phone didnt work

Re: Switching map and get disconnected

Posted: Fri Nov 04, 2016 2:24 am
by Arachnia
....even your friend.

How do you mean this?
Your friend has the same problem on his own device?
Or something else?

Please send me a PM with further details.

Re: Switching map and get disconnected

Posted: Fri Nov 04, 2016 10:23 am
by _j1
yup we are from philippines we have stable connection at home I get always disconnect when I switch to other map. but my friend sometimes he encounter this we dont know whats the problem. I try to log to my other online game(TWOM) and try to switch other map and I didnt disconnected

Re: Switching map and get disconnected

Posted: Fri Nov 04, 2016 1:27 pm
by DuffMan81
I also have this issue, but not always, only happens once in awhile.

Re: Switching map and get disconnected

Posted: Sat Nov 05, 2016 12:35 pm
by _j1
we need to fix this its very annoying

Re: Switching map and get disconnected

Posted: Sat Nov 05, 2016 1:45 pm
by Arachnia
You should try it from another device.

I have seen no issues from my device.