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need help

Posted: Fri Dec 02, 2022 7:05 am
by zdjon
I bought a pet, through the app gallery, the payment went through, it didn’t appear in the backpack, what to do, I need help, I just won’t leave it like that, I will write to different authorities, the game is very frustrating, it didn’t happen before

Re: need help

Posted: Fri Dec 02, 2022 8:20 am
by SK1976
Try this please:
Free 1 slot in your bagpack. maybe that helps. If not...check all your other acc are registered with your mail.adress. Sometimes if a bag is full it switches automatically to your other acc when is bagpack full. Than you only have to trade that pet to your other acc :)

If that wont help than please contact any GM .

But they need GoodlePurchaseCode for it

Good luck :)

Re: need help

Posted: Fri Dec 02, 2022 2:01 pm
by Oizys
There are occasional times where there is a short delay as well. If you try the options SK mentioned and you need to send the code please don't post the purchase code publicly.

These situations have come before and compbatant resolves them.

Re: need help

Posted: Fri Dec 02, 2022 2:16 pm
by zdjon
a few hours later, I received the purchase, thanks for the help

Re: need help

Posted: Sat Dec 03, 2022 7:33 am
by SK1976
GZ :)
Enjoy the game :)