Ad's back with download through Google link

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Random Thinker
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Ad's back with download through Google link

Post by Random Thinker » Thu Apr 14, 2016 2:39 am

I downloaded the app again through the link provided on Google play and proceeded to login in and now I have the pop up ads again. I double checked that I was logged in on my Google play account just incase there was something strange going on with it; but this was to no avail. Any suggestions on what I might try to remedy this?
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compbatant
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Re: Ad's back with download through Google link

Post by compbatant » Thu Apr 14, 2016 7:02 am

If you paid for removing ads you need to purchase it again. But don't worry, please send to me previous and new purchase ID and i will refund your purchase so you will not pay twice. Refund can be delayed bacuae i am still on holidays without computer but for sure you will get your money back as soon i could do this. Sorry for all problems :(
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lizardman
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Re: Ad's back with download through Google link

Post by lizardman » Thu Apr 14, 2016 3:15 pm

I purchased add removal when i first downloaded the game, long time ago, i do not have my id for that purchase, how can i still get my refund
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Cleopatra
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Re: Ad's back with download through Google link

Post by Cleopatra » Thu Apr 14, 2016 3:20 pm

lizardman wrote:I purchased add removal when i first downloaded the game, long time ago, i do not have my id for that purchase, how can i still get my refund
Yeah same here I remove my ads like 3 years ago :-/
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Piffl / El Majo
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Re: Ad's back with download through Google link

Post by Piffl / El Majo » Thu Apr 14, 2016 4:02 pm

compbatant wrote:Google does save all of your purchases.
Just open https://wallet.google.com enter your password and view "Transactions"
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Cleopatra
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Re: Ad's back with download through Google link

Post by Cleopatra » Thu Apr 14, 2016 6:57 pm

Piffl / El Majo wrote:
compbatant wrote:Google does save all of your purchases.
Just open https://wallet.google.com enter your password and view "Transactions"
I looked at my transactions and all I have are Level packs but yet I haven't had asked for like the last year I know I paid for them to be removed at one point but it's not in my transaction history. I'm trying not to sound frustrated but my name's on the credits of the game and I'm going to have to pay for ads not once but twice...not cool :|
Not sure if I'm going to put a very good review when I do remove the ads again
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elchapo
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Re: Ad's back with download through Google link

Post by elchapo » Tue Apr 26, 2016 5:17 am

I want to know how I can get my refund also can anyone help?
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Arachnia
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Re: Ad's back with download through Google link

Post by Arachnia » Tue Apr 26, 2016 7:13 am

compbatant wrote:If you paid for removing ads you need to purchase it again. But don't worry, please send to me previous and new purchase ID and i will refund your purchase so you will not pay twice.
The email address is dm.game.studio@gmail.com
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Shawn
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Re: Ad's back with download through Google link

Post by Shawn » Fri May 20, 2016 7:02 am

Do i need to email the account information that i bought the adds on or do i need my email and credit card i bought adds on both times

email purchase id from account you purchased on, not credit card :)
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