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Can't create account.

Posted: Sat May 19, 2018 5:29 pm
by JCMAHLE
I installed the game and tried to create an account. I filled everything out and chose my class and then hit register. A little box pops up and says Loading wait.. then disappears and nothing happens. Click register again the same thing. So then I hit back and try to login. Screen goes black and I see what looks like the game trying to load for a second and then back to login screen with the message cannot connect to server.. please try again later. I've tried for around 2 hours now with no luck.

Re: Can't create account.

Posted: Sat May 19, 2018 6:42 pm
by Arashiko
Which country are you in?

There is a known problem with Russia authorities blocking some Russian users' IP addresses from accessing servers in the West

Re: Can't create account.

Posted: Sat May 19, 2018 7:17 pm
by JCMAHLE
I'm in the US in Tennessee.

Re: Can't create account.

Posted: Sat May 19, 2018 9:03 pm
by JCMAHLE
I still can't get it to work. I'm on a ZTE Android version 7.1.1 phone.

Re: Can't create account.

Posted: Sat May 19, 2018 9:16 pm
by blitzcraig
I did create a new test account to verify that it isn't an issue with new accounts (I'm also in USA for what it's worth)

did you try several names or a second email to make sure those aren't the issue?

otherwise possibly a blocked port?

Re: Can't create account.

Posted: Sat May 19, 2018 9:18 pm
by Arashiko
I've passed this to the admins, they can check the connection logs.

Re: Can't create account.

Posted: Sat May 19, 2018 9:30 pm
by JCMAHLE
I've tried different usernames and I've tried my Gmail and my Hotmail email accounts to no avail. :(

Re: Can't create account.

Posted: Sat May 19, 2018 9:38 pm
by madmaniacal1
Are you updated to the latest version?

Re: Can't create account.

Posted: Sat May 19, 2018 9:41 pm
by JCMAHLE
My Android is up to date and as far as I know the game is up to date, I just installed it today from Google play.

Re: Can't create account.

Posted: Sat May 19, 2018 10:04 pm
by ardesia
JCMAHLE wrote: Sat May 19, 2018 9:41 pm My Android is up to date and as far as I know the game is up to date, I just installed it today from Google play.
Hi JCMAHLE, welcome in FT :)
In order to help you, we need knowing the names of the characters you did register.
Please write me or another game admin (green names here in forum) a pm with the names