Ads

[DarkMagi]

I paid to remove ads once before on the old version of the game. When i downloaded the new one the ads were back. I feel that i should not have to pay to remove them again. I would like to know what can be done about this matter.

[compbatant]

If you paid for removing ads you need to purchase it again. But don't worry, please send to me previous and new purchase ID and i will refund your purchase so you will not pay twice. Refund can be delayed bacuae i am still on holidays without computer but for sure you will get your money back as soon i could do this. Sorry for all problems Unfortunatlely there is ni other way to fix it.

[RyoHazuki]

But I don't have old purchase id number, It was 2 years ago when I purchased ad removal.

[lizardman]

Me to i don't id for my purchase

[compbatant]

Google does save all of your purchases.
Just open https://wallet.google.com enter your password and view "Transactions"

[RyoHazuki]

I have found the order number. Thank you.
What are the next steps that I must take?

[Arachnia]

I have found the order number. Thank you.
What are the next steps that I must take?

Send the old and the new purchase code to dm.game.studio@gmail.com

[RyoHazuki]

Ok. Ty, I will.do that once I repurchase it. (will be another week yet)

SYSTEM said something about refund AND compensation...anyone know anything about that?