Password reset wont work.

[ANTHONY91]

My password reset wont work. I cant get back on my account on the game.

[ardesia]

My password reset wont work. I cant get back on my account on the game.

Hi ANTHONY91.
Directly from our FAQ:

Q. How do I recover my password by email?
A. When you get the bad password message, you'll get a popup to recover the password.
You can:
1) enter just your login name, to recover that account only
or
2) you can enter your email address to recover all accounts linked to that email.
Keep in mind, login names and email addresses need to be spelled exactly right. Password recovery system is case sensitive on email addresses too.

This is how the password recovery system works:
1. open the game app
2. write your account name in the "login" field
3. write something in the password field
4. the app gives you a "password recovery tool": write YOUR ACCOUNT NAME in it and submit it
5. read your email: you received a mail informing you a password recovery has been attempted. In case you don't see this mail, check your mail spam folder
6. click the link inside the received email
7. you will get an "ok" page, and receive another email with a new password
8. open game app and use that password to login
9. its is suggested to change this new password soon

In case this wont work, please let us know your character name, so we will find out what's wrong

[ANTHONY91]

Ok i thanks. I forgot to make the first letter capital.

[ardesia]

I'm glad it's solved